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Leadership Happiness Institute logo with a smile face, text reading “Leadership Happiness Institute Houston TX + Worldwide,” representing executive coaching, leadership development, and workplace well-being.

Position Title: Program Developer
Location: Houston, TX (Flexible remote work with occasional in-person meetings)
Employment Type: Contract, Freelance

SUMMARY OF OPPORTUNITY

Operations & Programs Manager

Online Programs, Client Support & Business Operations

For Lisa Reyna & Leadership Happiness Institute™

Location: Remote
Time Commitment: Full-Time or Part-Time
Compensation: Competitive salary or monthly retainer (based on experience)

Role Overview

Lisa Reyna and the Leadership Happiness Institute™ are seeking an Operations & Programs Manager to serve as the operational backbone of a growing executive coaching and leadership development business.

This role is ideal for someone who thrives on building structure, managing moving parts, supporting clients, and bringing clarity to growth. You will work directly with the CEO to build and manage online programs and group offerings, support current clients, and ensure the business runs smoothly day to day.

Primary Objective

Ensure the successful execution of online programs and group offerings, deliver an exceptional client experience, and manage the operations of the business, allowing the CEO to focus on strategy, coaching, and growth.

Key Responsibilities

1. Online Programs & Group Offerings

  • Support the build-out, organization, and launch of online programs and group coaching offerings

  • Coordinate program assets (videos, PDFs, worksheets, emails, links)

  • Manage timelines, workflows, and deliverables

  • Assist with program updates, member access, and improvements

  • Ensure a seamless, professional participant experience

2. Client Support & Experience

  • Serve as a point of contact for current clients and group participants

  • Manage onboarding, scheduling, and communications

  • Support delivery of coaching programs, intensives, and groups

  • Track client needs, questions, and follow-ups

  • Maintain a high-touch, premium client experience

3. Business Operations & Systems

  • Manage day-to-day operations across the business

  • Maintain organization across tools, files, and workflows

  • Assist with website updates, landing pages, and program pages (Squarespace)

  • Support lead intake, discovery call workflows, and follow-ups

  • Create, document, and improve SOPs and operational processes

4. CEO Support & Prioritization

  • Work directly with the CEO to support priorities and initiatives

  • Manage scheduling related to programs, clients, and launches

  • Coordinate meetings, trainings, and group sessions

  • Prepare agendas, summaries, and follow-up items

  • Help protect the CEO’s time and operational focus

5. Team & Vendor Coordination

  • Coordinate tasks with virtual assistants and contractors as needed

  • Track deliverables and timelines

  • Support onboarding and communication

  • Maintain accountability and quality standards

6. Administrative & Financial Support

  • Assist with invoicing, contracts, and client records

  • Maintain documents, digital assets, and internal databases

  • Support event, workshop, or retreat logistics as needed

Ideal Candidate Profile

You are:

  • Highly organized, proactive, and dependable

  • Comfortable managing online programs and client workflows

  • Experienced in service-based or coaching businesses

  • Calm, solution-oriented, and detail-focused

  • Able to translate vision into execution

Required Skills & Experience

  • Proven experience in operations, program management, or executive support

  • Experience supporting online programs or group offerings

  • Strong project management and organizational skills

  • Experience managing client communications and workflows

  • Comfort working in Squarespace (page updates, links, program pages)

  • Familiarity with scheduling tools, shared drives, and basic CRM systems

  • Strong communication skills and professionalism

What Success Looks Like

  • Online programs and groups run smoothly and on schedule

  • Clients feel supported, informed, and valued

  • Operations are organized, documented, and efficient

  • The CEO’s time is focused on high-value work

  • Systems improve and scale as the business grows

Why Work With Us

  • Work directly with a respected executive coach and leadership brand

  • Meaningful, purpose-driven work

  • High-impact role with room to grow

  • Opportunity to help scale digital programs and group offerings

How to Apply

Please submit:

  • A brief introduction

  • Relevant experience managing operations or programs

  • Examples of online programs, systems, or client workflows you’ve supported

  • A short explanation of how you bring structure to growing businesses

  • Please include your requested rate

Applications without all requested materials will not be considered.

Submit your application below.

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